Shipping & Delivery Policy

We support worldwide shipping to over 100 countries, including the United States, Canada, Europe, Australia, and parts of Asia.

Shipping Rates:

• Standard Shipping: **FREE** for all orders over $25 (or currency equivalent). For orders under $25, a flat shipping fee of **$2.99** applies.
• Express Shipping (DHL / FedEx): Available on selected items during checkout. The rate is calculated dynamically based on weight and destination (typically starting from **$15.00**).

All orders are processed within 1–3 business days. Delivery times consist of processing time plus transit time:

*Please note: Customs inspections, public holidays, or extreme weather conditions may occasionally cause shipping delays beyond these estimates.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel.

For direct orders, you can track shipments through our portal or global tracking networks (e.g., 17track or Cainiao for AliExpress orders). Tracking information usually becomes active within 48–72 hours of dispatch.

For United States and EU orders, value-added taxes (VAT) or standard customs duties are typically pre-calculated or included in the deal price (under IOSS guidelines where applicable).

For other international destinations, the recipient is responsible for any import duties, customs taxes, or handling fees levied by the destination country. ZivaShop has no control over these charges and cannot predict their amount.

If your order arrives damaged, or if it is lost in transit (no tracking updates for more than 45 days), please contact us immediately:

• Email us at [email protected] with your order number.
• Provide photos/videos of the package and item if it arrived damaged.
• We will launch an investigation with the carrier and offer you a full refund or a free replacement.