Return & Refund Policy

ZivaShop supports two ways of shopping:

• Direct Checkout: Orders placed directly on ZivaShop are fully managed by our support. If you are not satisfied with your purchase, you can contact us directly for refunds or returns.
• Affiliate Deals (External Redirect): When you choose to purchase directly on the partner platform (e.g. AliExpress), payments and shipments are handled by the external merchant, and their respective policy applies.

If you placed an order directly on ZivaShop:

1. You have 30 calendar days to return an item from the date you received it.
2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. To initiate a return, contact our support team at [email protected] with your order number (e.g., ZIVA-YYYYMMDD-XXXX).
4. Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.

For purchases completed on partner sites like AliExpress:

1. Log in to your account on the seller's platform (e.g. AliExpress).
2. Navigate to My Orders → Open Dispute within the allowed buyer protection window (typically 15 to 90 days).
3. Upload evidence (photos or videos) if the item is damaged or different from the description.
4. Follow the platform's resolution process. ZivaShop cannot process refunds directly for these external transactions, but we can help escalate problems with bad merchants.

We are dedicated to a premium shopping experience. Our customer service team is always ready to:

• Assist you with any direct ZivaShop orders and process refunds/returns.
• Guide you through the dispute process on external affiliate platforms if you encounter difficulties.
• Audit and remove unreliable sellers from our system.

Contact us at [email protected] and we will get back to you within 24–48 hours.

Our policy does not limit your statutory consumer rights under applicable local laws (including EU Consumer Protection regulations, the UK Consumer Rights Act, or US FTC guidelines).