Privacy Policy

We collect information to provide better services to all our users. The types of personal information we collect include:

• Direct Order Information: When you place a direct checkout order on ZivaShop, we collect your Full Name, Email Address, Phone Number, and Shipping Address.
• Contact Information: If you use our Contact form, we collect your Name, Email Address, and the contents of your message.
• Device & Usage Information: We automatically collect information about your IP address, browser type, operating system, and how you navigate our catalog (via cookies, Yandex Metrika, and analytics tools).

We use the gathered information to:

• Process and route your product orders (direct checkout).
• Respond to your support requests or inquiries.
• Personalize your shopping experience and recommend relevant deals.
• Optimize our catalog, detect fraudulent transactions, and maintain website security.
• Fulfill our legal and accounting obligations.

We use cookies (small text files saved on your device) to track sessions, save your country/language preferences, and monitor saved items in your Watchlist.

You can manage or disable cookies directly in your browser settings. However, disabling cookies might affect some functionalities of the ZivaShop experience (e.g. saving items to your watchlist).

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following scenarios:

• Logistics & Carriers: For direct checkout orders, we share shipping details with our logistics partners to deliver your products.
• Legal Requirements: If required by law, subpoena, or to protect the safety, rights, and property of ZivaShop and our customers.

We employ industry-standard physical, electronic, and administrative security measures to protect your personal data from unauthorized access, modification, or destruction.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g. processing orders or resolving support queries), unless a longer retention period is required by tax or commerce laws.

Depending on your location (such as the European Union or California), you hold specific statutory rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request the correction or completion of inaccurate data.
• The right to request the deletion ("right to be forgotten") of your data under certain conditions.
• The right to withdraw your consent to data processing at any time.

To exercise any of these rights, please email us at [email protected].